Between 8:00am and 5:00pm Pacific Time? Please call us at 800-220-8878 (US) or 1-310-910-9700 (international) immediately to inquire about changing or canceling your order.
We move quickly- we may be able to make a change withing the first 15 minutes, but after the 15-minute period is over, we will begin processing your order and it can no longer be changed.
Outside of Business Hours?
Please send us an email ASAP with the title EDIT/CANCEL ORDER and include your order number. Our customer service team will do the best they can to make changes, if possible.
Please keep in mind that if you are placing your order outside of our business hours, you may run the risk of your order processing immediately the following business day. If your order has already processed, we will accept all items which meet our Return Policy Guidelines back as a return.